Description



  • JOB PURPOSE:

    The Team Lead for Customer Network Support leads group who is responsible for delivering effective technical support to customer by providing solutions to technical issues and responding non-technical queries.

    He/She receives general guidance for the accomplishment of short to medium term goals and operating objectives, generally of day-to-day operations; accomplishes task mainly through direct supervisions. He/She provides guidance/mentors team members.

    QUALIFICATIONS:

    Must possess at least Bachelor's/College Degree in Computer Science/Information Technology or related courses.

    At least 5 years experience with 2 years supervisory in the related field is required. Experience in an ISP is a plus.

    Required skills: Customer Service, Leadership, TCP/IP and Data Network Troubleshooting.

    Excellent in communicating and relating with both staff members and customers.

    Proficient in MS Office Suite. Must be excellent in creating reports and initial data analysis

    Must be result oriented, resilient to pressure, willing to learn and can work independently with minimal supervision.

    Ability to develop and motivate the team

    Required Language (s): English, Tagalog (Mandarin is a plus)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English ,Mandarin Chinese
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Customer Network Support Team Lead

  • Makati, National Capital Region

  • Company

    Leisure and Resorts World Corporation
  • Work type

    Permanent contract

  • Apply