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Customer Relations Staff - Makati

Makati

Makati, National Capital Region ·  5 hours ago (updated)

ALC Group of Companies

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  • Description



  • QUALIFICATIONS:

    - Must be graduate of Marketing, Psychology or Mass Communication.

    - Customer service background is an advantage.

    - Assertive.

    - With good communication skills (oral and written)

    DUTIES AND RESPONSIBILITIES:

    - Do the After Service Survey Calls and Texts and encoding.

    - Do the Sales and Delivery Survey Call and encoding of New purchased vehicles - monthly submission and reporting to Sales and General Manager.

    - Conducts New Vehicle Releasing Procedure to customers for new purchased vehicles.

    - Updating of Dealer Inquiry and Complaint Analysis Report.

    - Responsible for the Yearly Plans and Programs of Customer Service Activities.

    - Do the Progress Report of every activity included in the Yearly CS Plans and Programs.

    - Encoding of ASS Survey Results at CRMS.

    - Do the PMS Reminder.

    - Do the call outs for missing customers - for customer retention.

    - Do the Appointment Monitoring Logbook, sleeves, sheet everyday.

    - Do the Appointment Monitoring Report.

    - Updating of Customer Complaints Report Inventory.

    - Handling of Customers' concerns.

    - Responsible for the Dealer Facility Inspection - 5S and Kaizen.

    - Responsible for the decoration on Service and Sales area according to Occasion.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Knowledge: Customer service
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Customer Relations Staff

  • Makati, National Capital Region

  • Company

    ALC Group of Companies
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply