Offer description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you! Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Work Management Coordinator

Duties and Responsibilities

• Monitor and update Sitetrax and client systems to schedule tickets of work.

• Validate incoming tickets to ensure all the correct information is available and recorded for the job to proceed.

• Schedule work to Delivery Partners with correct skills and capabilities.

• Provide real time updates and management of Client's and client systems, including Sitetrax.

• Monitor tickets of work and update any information sent back from Delivery Partners to ensure a timely completion of the job.

• Call customers and arrange times for Delivery Partners to go on site.

• Liaise with client representatives as directed by the Team Leader.

• Provide call center support to customers as and when required.

• Other duties as directed by the Team Leader which includes providing reports to the Operations team.

General

• Attend and constructively participate in team and company meetings.

• Escalate all appropriate matters to the Host Employee or Host Manager or other appropriate client employee on a timely basis.

• Adhere to relevant client policy or procedures.

• Adhere to relevant MVP policies and procedures including Human Resources and Health and Safety policies and procedures.

• Perform other reasonable duties as requested by management.

Skills Requirements

• Tertiary education or short courses encapsulating customer service

• Diploma in Customer Service and Administration (Aspire).

• Experience in providing customer service of international customers.

• Experience scheduling work to contractors.

• Experience working in the telecommunications industry

Key Systems & Software

• Microsoft SharePoint.

• Microsoft Outlook.

• Microsoft Teams.

• Microsoft Excel.

• Microsoft Project.

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About MVP Asia Pacific, Inc.

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients onl...

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients only serves to challenge us and increase our fervor.

Our Creative Team nurtures the ideas entrusted to us, pushing the boundaries of creative possibility while remaining true to the client’s vision. Our artists are vital to visionaries starting a business, thanks to the impact of their design prowess in terms of gaining prominence.

Our Software Engineers ride the waves of technological advancements; simultaneously learning and adapting while encoding brilliant ideas, giving them form in virtual space. With The Internet of Things casting an exponentially widening net over the world, our tech wizards are the final defense against obsolescence.

Our Support Team produces logistical results with quality and precision. MVP’s call center is staffed by customer service representatives who are intensely focused in generating leads for our clients. And should the perfect storm arise, our clients can be confident at our customer service team’s capacity to adapt to the most stressful and time-sensitive situations.

We may be a BPO company but that alone does not define us. We are a nexus of talented individuals and together we form the gateway between ideas and successful ventures.