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Customer Service and Chat Support - Early Shift Start (3:00am/4:00am)

Early Shift Start (3:00am/4:00am)

Pampanga, Central Luzon ·  More than 30 days

Beepo, Inc.

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99 reviews
  • Description

  • Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

    Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

    You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Duties and Responsibilities:

    • Converse and provide assistance to customers through online chat portals and over the phone as needed

    • Identify customer issues and outline available support options

    • Ensure all enquiries are addressed efficiently throughout the chat conversation and job requests are booked as requested

    • Escalate questions, as necessary

    • Manage and update database

    • Record and document each question or problem as well as each respective answer or solution

    • Provide basic administrative support, as needed

    • Schedule and/or move jobs as needed

    Qualifications and Experience:

    • At least 1 year of experience in Chat Support or related

    • Relevant experience and willingness to do Admin tasks, as required

    • Excellent verbal and written communication skills

    • Proficient in MS Office

    • Ability to adapt to new tools and software

    • High attention to detail

    • Ability to think on your feet

    • Excellent Customer Service skills

    • Good analytical and problem solving skills

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service and Chat Support

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply