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Customer Service and Sales Administrator - With 2 years of related experience

With 2 years of related experience

Pampanga, Central Luzon ·  More than 30 days

Shore 360

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26 reviews
  • Description

  • Job Overview

    A key focus of this role is to facilitate efficient information and process flow between the company's sales, finance, and operations teams. This role is essential to support the smooth running of the Sales and Merchandise team by managing proving general customer service, order processing, and system support.

    Roles and Responsibilities

    - Provide excellent customer service - respond to incoming telephone calls, managing wholesale customer service emails and general wholesale enquiries

    - Work closely with sales and finance teams to process sales orders – provide order confirmations

    Maintain retailer price-lists

    - Coordinate samples and sales materials to field team and international distributors

    - Replacement packaging to wholesale partners

    - Securing payments from Pre-paid Accounts for PFI

    - Support Finance Team with Trade Debtor Account resolution

    - Process wholesale faulty & incorrect shipment claims – return authorisations & GRNs

    - Short shipment communication and management

    - Assist in checking inventory status to ensure orders can be shipped and are in the correct entity

    - Maintenance of Monthly Dispatch Error Log

    - Provide weekly stock on hand reports

    - Create New Customer Accounts in NetSuite for Finance Approval

    - Maintain RRP and wholesale pricing in NetSuite

    - Provide support to Merchandise Manager to compile reports manage samples and others as required

    - Assist with International and Trade Show Order Collation and Entry into NetSuite

    Required Experience

    - At least 2-3 years relevant work experience in a BPO setup

    A Successful Candidate must have

    - Excellent verbal and written communication skills

    - Problem-solving skills

    - Ability to meet deadlines

    - Strong time management and organisation skills

    - Strong data entry skills with high-level accuracy

    - Attention to detail

    - Experience using Microsoft Excel, Word, and Outlook

    - ShoreXtra Perks

    - Free barista-style coffee

    - Free parking and jeepney services

    - Highly engaged team

    - Unlimited potential for growth

    - Challenging role

    - Fun and family-oriented working environment

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service and Sales Administrator

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply