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Customer Service Associate - Chat account - Pioneer campaign - Sta. Rosa, Laguna

Chat account - Pioneer campaign - Sta. Rosa, Laguna

Laguna, Calabarzon ·  3 days ago (updated)

TeleTech Customer Care Management

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  • Description

  • At TTEC, we’re all about the Human Experience. Elevated. As a Chat Customer Service Representative at Santa Rosa, Laguna, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    And more! Earn a Php 20, 000 Sign-on Bonus for joining our financial-tech account today!

    What You’ll be Doing

    Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You’ll

    • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that include email or chat

    • Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

    • Open and maintain customer accounts and information

    • Resolve technical issues with patience and understanding

    • Positively participate in company events, team activities, and continuous learning

    • Communicate effectively to multiple customers at the same time via chat and or email

    • Multi task and solve problems in a fast-paced environment to achieve efficiency target and quickly navigate software programs and use shortcuts

    • Provide exceptional customer service to meet Customer satisfaction target

    What You Bring to the Role

    • Completed Senior High School or with post-secondary education

    • At least 1-year customer service experience in a BPO setting and/or banking, retail, customer electronics industry

    • Great verbal communication and business writing skills

    • You lead by example and work with your team to contribute to the overall success of your client program

    • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

    What You Can Expect

    • Onsite Work Location

    • Knowledgeable, encouraging, supporting and present leadership

    • Diverse and community minded organization

    • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

    o Sign-on bonus of Php 20,000 for our Financial-Tech Account

    o Company-sponsored HMO with Health & Wellness programs for you and your family

    o Educational assistance through tuition reimbursement

    o An accessible office location at the 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna

    A Bit More About Your Role

    We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

    You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

    About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
  • Requirements

  • Minimum education level: Senior high school
  • LIT_MENOS_1_ANO_EXPERIENCE
  • Language(s): English
  • Knowledge: Customer service
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Customer Service Associate

  • Laguna, Calabarzon

  • Company

    TeleTech Customer Care Management
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply