Customer Service Associate I Pay TV Account I Work Onsite - Up to 23k Salary

Offer description

Your day-to-day in a nutshell:
Determining and Evaluating a customer's needs to make sure they are met
Customers should be given product or service recommendations based on their requirements and preferences.
Clarify client concerns and provide step-by-step instructions for fundamental difficulties to resolve product or service problems.
Process requests for account activation, account upgrades, subscription renewals, and the delivery and clarification of billing statement information.

Minimum Qualifications:
At least High School Graduate for Shifters with 6 months BPO sales experience or SHS graduate for Adapters with sales experience in non-bpo industry
With minimum 6 months sales experience in BPO or 1 year sales experience in Non-BPO industry
Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
Customer Service Representative experience is preferred but not required
Experience working directly with customers and/or clients
Preferred: Voice, Email and Chat experience
Positive attitude and ability to work as part of a team to achieve mutual goals
Confidence in dealing with objections and quickly building rapport with customers
Excellent attention to detail and ability to work under time pressure
Knowledge of Google Suite is desirable
Display effective time management skills

Requirements

• Minimum education level: Senior high school
• 1 year of experience
• Language(s): English
• Availability to travel: Yes
• Availability of change of residence: Yes

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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