Offer description

As a Customer Service Expert, you will deliver customer service to the customers and clients of one of America’s largest wireless network operators. You are also expected to:

KEY RESPONSIBILITIES:

• Responsible for handling calls and providing customer support

• Identify and relate with various customer needs and scenarios

• Conduct issue identification and problem-solving meeting customer needs and satisfaction

• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner

• Remain updated in client and internal processes, technology applications, utilities, and products

• Utilize various internal and client based tools and applications for customer management and servicing

• Conduct data entry, documentation, and case management

• Work and partner with others within a team-based environment

• Achieve and maintain required metrics and goals

• Adhere to company policies and procedures as described on the HR Handbook

Requirements

• Minimum education level: Senior high school
• Knowledge: Customer service, Customer Support
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries