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Customer Service Associate Pampanga

Pampanga, Central Luzon ·  21 May

Devant

Devant

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    Description


  • male, with at least 1 year of working experience in call center or customer service industry.
    Strong phone contact and active listening skills with high level of stress tolerance.
    Ability to communicate clearly and professionally both verbally and in writing.
    Customer oriented and ability to adapt/respond to different types of characters.
    Detail-oriented, organized with ability to multi-task, prioritize and manage time effectively.
    Highly-developed sense of integrity and commitment to customer satisfaction.
    Must be open and willing to learn new ideas and work in a fast paced environment.
    Proficient in English and in Microsoft Office Application Required ( Excel and Word).
    Provide product/service information and resolve any emerging problems that customers may facewith accuracy and efficiency in person, over the phone or online.
    Recording and maintaining account information and transactions.
    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Effectively manage large amounts of incoming calls.
    Meet personal/team targets and call handling quotas.
    Answer questions about warranties or terms of sale.
    Contribute to team effort by accomplishing related results as needed.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Associate

  • Pampanga, Central Luzon

  • Company

    Devant
  • Work type

    Permanent contract

  • Apply