BestJobs - Jobs - Customer Service Engineer SV (42817)


  • Position Title: Customer Service Engineer SV

    Salary: PHP 40,000 - 60,000

    Location: Binan, Laguna

    Job Description

    As a Customer Service Engineer SV, you will:

    ● Validate, investigate, and document customer's concerns back to Suncall and ensure timely corrective actions to take place.

    ● Monitor and take necessary actions to Philippines Operation Site(IMI:Integrated Micro-Electronics, Inc.) to maintain the expected inspection capability including inspection quality, unit per hour(UPH).

    ● Seek customer timely approval on process or material changes initiated by Suncall. Provide explanation, clarification,and background on the change to get customer's acceptance.

    ● Educate and update customer on quality criteria and specification changes-aim at improving lot acceptance and minimize specification differences.

    ● Support Suncall Supply Chain Processes as needed basis to ensure uninterrupted product flow into customer's site.

    ● Publish weekly progress reports on key quality and program issues internally to keep everyone updated.

    ● Provided accurate and timely information to Suncall's CCB(Customer Complains Bulletin) database and follow-up to ensure timely corrective actions are applied.

    ● Coordinate correlation and calibration activities at customer source inspection area to minimize differences and reduce lot rejection.

    ● Provide technical support on measurement equipment consigned to Philippines operation site (IMI).

    ● Understand the customer program qualification process and work to minimize suspension related delays in the process, to support Suncall become qualified supplier on new program and obtain higher account shares.

    ● Conduction update meetings with the customer to provide quality improvement updates and progress report.

    ● Gather competitive and market information and report to Suncall for competitive analysis. This includes yield data, competitor problems/issues,etc.

    The Successful Applicant

    To be considered for the role, you will need to be able to demonstrate the following:

    ● Bachelor degree in Engineering, prefer Mechanical,Manufacturing,Electronics,Material

    ● 3 years of engineering related work in quality assurance, supplier quality engineering

    ● 3-5 years of technical disk drive industry experience.

    ● 3 years working experience for US or Japanese company

    ● Experience managing a certified quality management system(e.g..ISO9000)

    ● Experience training for quality inspectors or manufacturing operators.

    ● Experience using the following items

    - SPC control

    - Statistical analysis for quality control

    - profile Projector

    -Computer literacy including Excel,Power Point,Word

    Working hours: Monday-Friday, 08:00am to 05:00pm

    Benefits & Allowances

    *SSS, Philhealth, Pag-Ibig, 13th Pay

    *Transport, Others

    *Rice Subsidy

    *Christmas party

    *Medical Insurance

    *Birthday Token

    SL/VL: 5 days each

    For interested applicants, kindly indicate the following in your resume in order for us to process your application.

    1. Reason for leaving past and present employer

    2. Expected / Current or Previous Salary

    3. Availability date for an Interview

    Interested candidates, kindly email your resume (with stated job position) to: ****

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Customer Service Engineer SV (42817)

  • Laguna, Calabarzon

  • Company

    Reeracoen Philippines, Inc
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply