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Customer Service Executive - Convert Leads, Existing Clients, DBs

Convert Leads, Existing Clients, DBs

₱ 20,000.00 monthly ·  Cebu, Central Visayas ·  26 February (updated)

  • Description





  • Job Title: Customer Service Executive | Convert Leads, Existing Clients, DBs



    To be considered for this position upload your application. If shortlisted you will be given a form to upload your CV for the next steps

    Type of Position: Full Time, Remote Working from your home

    Joining Date: Immediately

    Job Description:



    Convert leads:

    Leads from the web, emails, referrals, LinkedIn need to be converted

    A strict protocol is to be followed including creating chat groups

    Prepare and send quotation or estimate

    Follow up through chat, phone calls, video chats and emails

    Use a CRM platform and keep it updated

    Be part of a team

    Work with multiple jurisdictions [suppliers]

    Keep track of pricing, continuously update changes in costs and regulations

    Prepare alternate solutions

    Be well aware of cost and benefit comparison between numerous jurisdictions

    Implementation:

    Receiving payment from the client

    Filling up application forms- Email, or on portals

    Collecting Know Your Client [KYC] documents

    Coordinate amongst - Accounts, Operations, Jurisdiction Authority and Client until the application is submitted, payment made, process is complete, and all compliances are met.

    Follow up for receiving end documents.

    Assist Clients in opening bank accounts

    Existing clients:

    Essentially for Renewals Amendment, Closing, Services

    Any new services they may require

    Renewal reminders

    Implementation system is similar to the one for new clients

    Coordinate with the banks to help client resolve the issues

    Be available to answer the queries of the clients in emergency



    Administrative Jobs:

    Prepare own sales reports to present in weekly meetings

    Monitor performance to reach the goals

    Attend meetings Weekly and Fortnightly

    Participate on the design of new digital products

    Help in design of user-interfaces and tracks to implement the new products

    Maintain Client database on Freshsales CRM platform up-to-date

    Participate on the design of new products

    Performance will be appraised every week

    Coordinate with other Varalians for urgent physical meetings, document signing for document submissions

    Who Should Apply?

    The desire to quickly learn about new products e.g. company registration

    The ability to learn new products quickly?

    An understanding of digital marketing

    Knowledge of how SEO generates leads

    Instinctive desire to be systematic

    The flexibility to work based on Dubai timings

    The temperament to work from home without being bored

    Patience and politeness to build client relationships?

    Do you have a bias for action? Are you ready to be evaluated on what you have done rather than your attendance?

    Do you have enthusiasm to implement decisions quickly?

    If yes, then take this opportunity and apply.

    Location: Your home, in your hometown, in your country.

    Our Story: Varal 3.0 was a conventional, Dubai, United Arab Emirates [UAE] based, Business Registration Consultancy company between 2010 to 2020. The company's website is varaluae.com

    Varal 4.0 is now a 100% Remote Working from Home Company [RWHC] with the goal of providing customers with a flawless automated application processing platform and a document vault, while being consistently profitable. This system is being developed in house.

    Currently we have 7 team members in Dubai, 5 in the Philippines, 1 in Benin and 6 in India.

    Varal 4.0 Values: Customer Obsessed; Humility; Power Of Compounding; Automated Assembly Lines For Business Processes; Relentless Reduction Of Costs; Documentation; Manage Risk Instead Of Avoiding It; Acquire Skills, Not People; Preserving All Forms Of Company Wealth.

    Culture & Style: This is a 100% full time remote job. You will be expected to be available during the working hours of the company 8:30 am to 18:30 pm, Sunday to Thursday Dubai time [GMT+4].

    Varal currently utilizes 5 different platforms e.g. Trello, Slack, G-Suite and FreshSales to communicate and keep track of work and keep ourselves glued to the company.

    Weekly status reports will be required. A weekly performance appraisal is in place.

    What We Offer:

    You will be entitled to 20 paid personal days off per year

    You will also be entitled to public holidays as they happen in Dubai, United Arab Emirates.

    You won’t have to relocate, saving money on rent and commuting

    You will be joining a committed team which is breaking traditional molds on how to automate business processes

    There are no additional benefits offered at this time

    Since you are not employed by a local company, your compensation will not be subjected to any statutory deductions

    Application Process:

    Check in your SPAM folder to make sure that you haven’t missed the invitation since the interviews will be held quickly

    The 1st interview will be held on: December 20, 2020 via Google Meet and you will be informed on the same day whether you have been shortlisted for the next round of interviews.

    Those in the 2nd shortlist will be given a project to see whether they understand the job requirements and can actually do the job. This will also give you an opportunity to see if you want to become a Varalian and work with Varal.

    Those successfully completing the project will be invited to present their projects, via Google Meet, in a final interview with the CEO and MD, which will be held around a few working days after the 1st round of interviews.

    Your presentation will be around 30 min. Details will be given with the project assignment.

    The selected person will be given a contract for an unlimited period and be expected to join the company immediately.



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): English
  • Knowledge: CRM, Customer service, Communication and persuasion, Marketing, Customer Support, Sales
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Executive

  • Cebu, Central Visayas

  • Company

    Varal Consultancy DMCC
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply