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Customer Service Expert - TaskUs Quezon City

TaskUs Quezon City

Quezon City, National Capital Region ·  More than 30 days ago

  • Description

  • What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients.

    As a Teammate, you must:

    * Provide customer satisfaction and experience

    * Meet and exceed client mandated KPI's (Key Performance Indicators)

    * Be aware of TaskUs policies and keep things confidential

    * Provide feedback to management concerning possible problems or areas of improvement

    * Participate in training to improve work performance

    So, do you have what it takes to become a teammate? We’re looking for someone who:

    * Is willing to work on shifting schedules

    * Has call experience (a plus but not required)

    * Has strong verbal, written & comprehension skills

    * Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications

    * Meets the typing requirement (40WPM for Voice & Non Voice)

    * Has critical thinking skills with a focus on issue resolution and customer satisfaction

    * Can multitask and has high attention to details

    * Is self-motivated, can work independently, and contribute to cross-functional and global teams

    * Is flexible and can quickly adjust to frequent process and information changes

    * Can work under pressure

    Are you this ridiculously good? Then TaskUs is for you!

    As the COVID-19 pandemic and the enhanced community quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by the ECQ. 

    We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans!

    Does this job allow hires to work fully remote? Only temporarily due to COVID-19. 

  • Requirements

  • Minimum education level: Junior High School
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Expert

  • Quezon City, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply