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Customer Service Manager - Work from home, telephone, email

Work from home, telephone, email

₱ 35,750.00 monthly ·  Cebu, Central Visayas ·  8 May (updated)

  • Description

  • We are looking for a full time customer success manager for medical providers.This will involve answering support tickets for our company but also frequently calling customers. New customers are called and you do video onboard training for the accounts and existing customers are called as well as a way of checking in and building relationships with them. You must have excellent English skills (nearly native speaking) and communicate clearly and effectively in written and spoken English without frequent grammatical errors. You must have excellent WiFi connection if working at home to support High Def Video conferencing and multiple applications. You must be confident and well organized and a great problem solver (liking puzzles and mind-teasers is helpful!)

    There will be a 1-month training period for the job where you will learn everything about how our product works and learn how to answer any questions customers have about our product. This job is not about just sitting back and waiting for customers to submit issues or tickets. It is about taking care of those always, but much more. It is about being proactive, about being a leader, and being a great educator and a person who can build relationships with multiple different doctors but keep them all organized and straight.

    You should have some kind of technical background, perhaps you did a computer science degree or you have done some basic programming yourself but for sure need to be a fast learner with web based applications including the core G Suite (Google Workspace) Applications. You would also perform administrative assistant tasks involved with booking and scheduling and overseeing all schedules of our sales agents in the field. You will be their go to person when they need help. You need to be comfortable with your own skin, being on camera and have excellent positive energy and attitude which represents our product.

    You must have:

    Perfect written and spoken English (please be honest about this!)

    A college degree

    A private space to work from at home with excellent WiFi connections that are consistent and reliable (evaluate this if you are not sure--we do not want interruptions on calls or video sessions)

    High speed internet and working computer to use for your work that has all current software and has at least 4 GB of RAM.

    You must be internet savvy and an excellent "detective" when it comes to solving problems and you must be excellent and comfortable with IT applications and learning new ones. If you are a master at Excel or google sheets and can find your way around a landing page or an Opt In form and know what a database is, you probably will do fine in that area.

    You MUST have extensive experience and knowledge of Google Worskspace, Gmail, Calendar, Drive and know how to navigate and understand what a managed chrome browser is.

    Submit your resume to us. Thank you and we look forward to having you on our exciting and rapidly growing team. If you are a leader, smart, high energy, a go getter, a quick learner, and have excellent communication skills and can build relationships easily with people, love technology and love health and wellness, then our medical device and company is for you.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Knowledge: Self-confidence, Decision making, Communication and persuasion, Sales Management, Time Management, Leadership, Project Planning
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Customer Service Manager

  • Cebu, Central Visayas

  • Company

    BrainSpan Life Sciences
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Salary

    ₱ 35,750.00 monthly

  • Apply