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  • Description

  • Job description:

    1. Respond to customer inquiries via email, chat support and other communication channels in a timely manner as required.

    2. Effectively take action to follow-up, investigate and resolve customer issues and complaints. Contact customers to advise, resolve issues, and maintain regular contact with customers to keep them updated with progress to resolution. Ensure completion of process and customer satisfaction (Customer Centric).

    3. Communicate with internal and external support groups such as Fulfillment Team, Warehouse, IT and HRA, Accounting and Finance and third-party logistics to resolve customer queries and complaints.

    4. Ensure information regarding customer inquiries is appropriately documented and recorded for timely Management Reporting purposes.

    5. Trains and leads the team and propose continuous improvement activities.

    Skills and Competencies

    a. keen to details

    b. excellent written and verbal communication skills

    c. can manage own time effectively to achieve required results

    d. actively contributes to the team’s effectiveness

    e. attentive to customer and team needs

    f. has mature judgement and positive-minded approach

    Job Type: Permanent

    Salary: Php18,000.00 to Php20,000.00 /month

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Officer

  • San Juan, National Capital Region

  • Company

    Primero Group of Companies
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply