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Customer Service Officer - With at least 2 years of experience

With at least 2 years of experience

Pampanga, Central Luzon ·  26 November (updated)

Shore 360

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22 reviews
  • Description





  • Roles and Responsibilities

    The Customer Service Officers purpose is to provide assistance to the sales and procurement departments. Responsibilities will include customer communications, sales & product support and administration and working as part of a close team environment.

    KEY RESPONSIBILITIES AND DELIVERABLES

    - Provide a first-class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time.

    - Handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate.

    - Process non-Electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage backorders and other order administrative requirements.

    - Provide support to the Sales team with the preparation of customer product submissions; customer powerpoint presentations and any other administrative requirements.

    - Purchase Order Deliveries. Obtain POD’s for customer orders as required.

    - Customer Submission documents. Support the sales team by preparing customer submission forms. This entails completing detailed information requests on all new products.

    - New Customer Projects. Support the sales team in following up with the Product Delivery Team on the status of new projects or new products.

    - General Administration. Support the sales team with various sales-related administrative requirements, presentations and research activities as required.

    - Any other tasks as required.

    Required Experience

    - Customer relations or Sales support

    A Successful Candidate must have

    - Exceptional English language skills with the ability to handle verbal and written activities in a professional and courteous manner. An English dialect appropriate for the Australian market is mandatory

    - Strong attention to detail with the ability to methodically ensure all aspects of a broad range of daily tasks are methodically and accurately executed

    - Ability to analyse complex data and work out the most effective solutions to meet deliverables within the role

    - Ability to plan, coordinate and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge

    - Ability to take ownership of outcomes required to ensure a high-quality result

    - Personal awareness, confidence and organisation to manage personal work output to deliver effectively and efficiently on assigned projects

    - Ability to generate high levels of energy with a focus on results and success

    - Ability to work in teams and influence outcomes through excellent communication, persuasion and negotiation skills both verbal and written

    - Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities

    - Learning mindset. Open to continual learning and personal development in pursuit of excellence

    Proficient with

    - Microsoft Excel and Outlook

    - Enterprise Resource Planning software

    - Microsoft AX

    Experience Advantage

    - Qualifications relevant to the role is an advantage

    Perks

    - Free barista-style coffee

    - Free parking and jeepney services

    - Great culture

    - Highly engaged team

    - Challenging role

    - Fun and family-oriented working environment

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Officer

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply