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Customer Service Representative (Open for fresh Graduates)

Pasig, National Capital Region ·  16 October (updated)

Benedict Carl Manpower Consulting Inc.

Benedict Carl Manpower Consulting Inc.

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    Description




  • DUTIES AND RESPONSIBILITIES:

    - Manage large amounts of incoming calls
    - Identify and assess customers’ needs to achieve satisfaction
    - Build sustainable relationships and trust with customer accounts through open and interactive communication
    - Provide accurate, valid and complete information by using the right methods/tools
    - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    - Keep records of customer interactions, process customer accounts and file documents
    - Follow communication procedures, guidelines and policies
    - Take the extra mile to engage customers

    REQUIREMENTS:

    - Candidate must be completed 2 years in college
    - No call center experience is welcome to apply
    - Proven customer support experience or experience as a client service representative
    - Strong phone contact handling skills and active listening
    - Customer orientation and ability to adapt/respond to different types of characters
    - Excellent communication and presentation skills
    - Ability to multi-task, prioritize, and manage time effectively.
    - Willing to work in Pasig.



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: Yes

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Job summary

  • Customer Service Representative

  • Pasig, National Capital Region

  • Company

    Benedict Carl Manpower Consulting Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply