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Customer Service Representative CSR

Pampanga, Central Luzon ·  Yesterday, 06:02 AM (updated)

MDM Systems, Inc.

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4 reviews

    Description



  • General duties

    Receive inbound work by various methods (phone, email, electronic) and process to ensure jobs are accurately and efficiently booked

    Receive inbound questions about products and provide accurate information and where possible convert to a booking

    Place outbound follow-up calls to customers to confirm booking details

    Complete administration (such as “Posting Invoices”) as per relevant policy/procedure

    Complete other duties as directed by the Call Center Manager

    Sales

    Place outbound calls to previous customers to speak about product/sales options

    Identify up-sell opportunities and close sales whilst speaking with customers

    QUALIFICATIONS:

    With at least 1-2 years in a customer service experience

    Previous experience in automotive windscreen/tinting industry

    Excellent communication skills

    Excellent customer service skills and experience delivering strong customer service via e-mail and phone

    Demonstrated experience handling a variety of customer service issues

    Ability to meet targets

    With Basic Microsoft Excel experience

    Fast typing speed

    Computer Savvy

    Team player who can work with a variety of people throughout the company

    Willingness to learn

    Ability to take initiative

    Willing to work on flexible schedule

    *** Although the above is desirable, full training will be provided.

    Experience in:

    Customer Service

    Customer Care

    Inbound calls

    Outbound calls

    Email support

    Call Center

    BPO

  • Requirements

  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative CSR

  • Pampanga, Central Luzon

  • Company

    MDM Systems, Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply