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Customer Service Representative - Early Shift Start (3:00am/4:00am)

Early Shift Start (3:00am/4:00am)

Pampanga, Central Luzon ·  More than 30 days

Beepo, Inc.

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99 reviews
  • Description

  • Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

    Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

    You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Duties and Responsibilities:

    • Call or email clients to confirm the requests received

    • Touch-base with previous clients for any feedback, opportunities, or they would need help again by communicating with them through email or over the phone

    • Support the company’s NZ Truck, Operations and Reception team

    • Optimise the truck fleet to make sure there is a good day to day job flow

    • Ensure that the team is able to provide what was promised

    • Keep records of all relevant conversations with the clients in the provided systems

    • Update the CRM details as needed

    Qualifications and Experience:

    • At least 1 year of experience as Customer Service Representative

    • Relevant experience and willingness to do ad hoc Admin tasks, as required

    • You love speaking in English!

    • You are someone who sincerely listens and is happy to help in a polite and friendly manner

    • You are open to receiving feedback from clients and from the team

    • Speak your mind! We also value your thoughts and views hence, you must be willing to share your feedback

    • You can communicate confidently through phone or email

    • You have a great attention to detail and is organised

    • You possess an initiative to help

    • If under pressure, you are someone who can take time to think and make decisions

    • You are always willing to learn something new

    • You are happy to work with a team that will help and support each other

    • Have superior organisational skills

    • Ability to work with deadlines and under pressure in a fast-paced environment

    • Honest, reliable with a ‘can-do attitude

    • You are happy to start early! We work with shifting schedules and there is a week where the start time is at 3am. (Shuttle service is available daily at either Main Gate or Mabalacat Gate)

    • Flexible to work on a roster basis

    • Willing to work in Clark, Pampanga

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply