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Customer Service Representative - Email/Chat

Email/Chat

Davao del Norte, Davao Region ·  15 June (updated)

Next BPO Solutions

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  • Description



  • Your Role:

    - Handle incoming emails and live chat messages

    - Respond to customer inquiries

    - Record customer interactions

    - Process customer accounts/subscriptions

    - Acknowledge and resolve product/service problems and customer complaints

    - Process orders, forms, applications and requests

    - Identify and settle customers' needs to achieve satisfaction

    - Maintain a working knowledge of the products, policies, and processes

    Qualifications:

    * Bachelor's Degree Level/Graduate of any business-related course

    * 2+ years of email and chat support working experience

    * Excellent verbal and written skills in English

    * Good customer service and problem-solving skills

    * A good team player

    * Familiar with the following tools: MS Office, Zendesk, Kustomer, Slack

    * Willing to work in the graveyard shift and on a shifting schedule

    * Must be able to start ASAP

    * Willing to work in Davao City

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Customer service
  • Availability for travel: Yes
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Representative

  • Davao del Norte, Davao Region

  • Company

    Next BPO Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply