BestJobs - Jobs - Customer Service Representative

    Description


  • Duties and Responsibilities:

    1. Manage large amounts of incoming and outgoing transactions (calls, emails or live chats)
    2. Identify and assess customers’ needs to achieve satisfaction
    3. Build sustainable relationships and trust with customer accounts through open and interactive communication
    4. Provide accurate, valid and complete information by using the right methods/tools
    5. Meet personal/customer service team sales targets and call handling quotas
    6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    7. Keep records of customer interactions, process customer accounts and file documents
    8. Follow communication procedures, guidelines and policies
    9. Take the extra mile to engage customers
    10. Resolve customer complaints via phone, email, mail, or social media.
    11. Use telephones to reach out to customers and verify account information.
    12. Greet customers warmly and ascertain problem or reason for calling.
    13. Cancel or upgrade accounts.
    14. Assist with placement of orders, refunds, or exchanges.
    15. Take payment information and other pertinent information such as addresses and phone numbers.
    16. Place or cancel orders.
    17. Answer questions about warranties or terms of sale.
    18. Act as the company gatekeeper.
    19. Suggest solutions when a product malfunctions.
    20. Handle product recalls.
    21. Attempt to persuade customer to reconsider cancellation.
    22. Inform customer of deals and promotions.
    23. Sell products and services.
    24. Utilize computer technology to handle high call volumes.
    25. Work with customer service manager to ensure proper customer service is being delivered.
    26. Close out or open call records.
    27. Compile reports on overall customer satisfaction.
    28. Read from scripts.
    29. Handle changes in policies or renewals.




  • Requirements

  • Minimum education level: Senior high school
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Davao del Norte, Davao Region

  • Company

    Siblings International Business Solutions (SiBS)
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply