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Customer Service Representative

₱ 13,000.00 monthly ·  Davao del Sur, Davao Region ·  22 October (updated)

Saratel Solutions Inc

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  • Description



  • Are you waiting for an opportunity for career growth? The long wait is over!

    We are Saratel Solutions Inc., an Australian based company that provides job opportunities that will help you level up your career by developing your skills and knowledge. In line with our company’s team-base approach, we practice team collaboration helping you to capitalize on your strengths, improve your weaknesses, and help you make the most out of your career.

    If you have experience in Customer Service and want to join our growing team, you might be the one that we are looking for. Your duties and responsibilities may include but not limited to:

    - Maintains a positive, empathetic, and professional attitude toward customers at all times.

    - Responds promptly to customer inquiries.

    - Communicates with customers through various channels.

    - Acknowledges and resolving customer complaints.

    - Knows the products inside and out to be able to answer questions.

    - Process orders, forms, applications, and requests.

    - Keeps records of customer interactions, transactions, comments, and complaints.

    - Communicates and coordinates with colleagues as necessary.

    - Provides feedback on the efficiency of the customer service process.

    - Manages a team of junior customer service representatives.

    - Ensures customer satisfaction and provide professional customer support

    Qualifications:

    - College Graduate of any course

    - Excellent English communication skills

    - Can handle pressure

    - Able to hold a conversation

    - Experience working with customer support

    - Flexible to the time schedule

    What we offer:

    -Training and development opportunities

    -Allowance (Company, Voice, Client)

    -Paid leaves

    -13th Month Pay

    -Night Differential Pay

    -Health benefits coverage

    -Fun, rewarding, employee engagement program

    -Salary: Php13,000.00 to Php 20,000.00 /month

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Davao del Sur, Davao Region

  • Company

    Saratel Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 13,000.00 monthly

  • Apply