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Customer Service Representative

Pampanga, Central Luzon ·  2 days ago (updated)

Cloudstaff

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284 reviews
  • Description



  • JR-3375: Customer Service Representative

    Be part of the 3000+ strong and talented workforce of a global outsourcing company trusted by clients from the US, UK, and Australia. Become a Customer Service Representative at Cloudstaff!

    Why will you love working with Cloudstaff?

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

    Job Description

    As a Customer Service Representative, you need to identify, research and, when possible, resolve customer service issues and/or ensure resolution. When possible, averts and/or diffuses potential customer problems. Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures resolution. Assists corporate customer service in research of claims by gathering requested documentation. Identifies, contracts customers and books cargo when necessary to fill flights.

    Work Setup

    You will be working at our Angeles City site (NewPoint Mall)

    Qualifications

    -High school or equivalent work experience.

    -Demonstrates proficiency in Paradox, Excel, and Word.

    -Demonstrates proficiency with SITA.

    -Understands and uses company reports utilized by customer service (e.g. FPS).

    -Can work from office and home and can work with shifting schedules

    -Three years airline customer service or cargo-related experience.

    Perks and Benefits

    -Great pay

    -Fun and generous parties, both virtual and actual

    -Relaxation and recreational facilities

    -Overflowing quarterly goodies

    Make that great career move you’ve been seeking with Cloudstaff.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply