Customer Service Representative

Offer description

Roles and Responsibilities
Assisting customers by calling, emailing, or chatting in with support questions
Assisting customers calling in with inbound customer service related questions or concerns about shipping, returns, or policies
Responding to inbound emails from customers in a polite, professional manner providing answers to all questions and any additional information that the customer may find helpful
Helping customers to find the proper equipment to meet their individual needs and sets up sales orders which includes providing assistance in selecting an appropriate carrier, confirming the accuracy of the order, and processing a credit card authorization
Creating new customers in our ERP and making any necessary adjustments to customer accounts as needed
Always maintain a professional and courteous demeanor and provide the highest level of support in order to resolve any difficult situation that may arise
Working with Inside Sales Representatives, Technical Experience
Representatives and other team members to provide superior service internally as well as externally
Any other duties that are assigned

Required Experience
- 1-2 years of customer service experience
- Level 1 Technical Support experience either IRL or via phone preferred

A Successful Candidate must have
- Skills in speaking and writing in Mandarin or Japanese
= Applicable Call Center performance metrics
- Ability to answer questions and fix customer problems that are brought up
- Call, email, & Chat quality
- Demonstration of initiative for completing work

ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience

More than 30 days ago

About Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you ne...

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in – your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.

Salaries