Offer description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga
Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and
small, medium and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you!
Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth and work-life balance.

Customer Service Representative

Job Description

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• 1 year experience in customer support or experience as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience

More than 30 days ago

About MVP Asia Pacific, Inc.

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients onl...

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients only serves to challenge us and increase our fervor.

Our Creative Team nurtures the ideas entrusted to us, pushing the boundaries of creative possibility while remaining true to the client’s vision. Our artists are vital to visionaries starting a business, thanks to the impact of their design prowess in terms of gaining prominence.

Our Software Engineers ride the waves of technological advancements; simultaneously learning and adapting while encoding brilliant ideas, giving them form in virtual space. With The Internet of Things casting an exponentially widening net over the world, our tech wizards are the final defense against obsolescence.

Our Support Team produces logistical results with quality and precision. MVP’s call center is staffed by customer service representatives who are intensely focused in generating leads for our clients. And should the perfect storm arise, our clients can be confident at our customer service team’s capacity to adapt to the most stressful and time-sensitive situations.

We may be a BPO company but that alone does not define us. We are a nexus of talented individuals and together we form the gateway between ideas and successful ventures.