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Customer Service Representative

₱ 20,000.00 monthly ·  Pasay, National Capital Region ·  Today, 09:33 AM (updated)

Dencom Consultancy and Manpower Services

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  • Description



  • Job Descriptions:

    Shall start up the Customer Service Team from scratch which includes product knowledge transfer, documenting the process flow, creating FAQs, creating KPI target.

    Shall take calls, chats, emails and provide accurate response to the end user.

    Shall raise to Level 2 for any questions that is not answerable by Customer Service Representatives.

    Shall ensure that the new processes and procedures are implemented and used effectively by the team.

    Shall provide operational floor management to ensure that the Contact Centre is run efficiently and effectively and that procedures are followed by the team.

    Shall analyze and review performance information in order to analyze trends and identify training needs, ensuring that improvements are continually made, and performance is measured consistently.

    Shall be coaching and mentoring individuals to support their ongoing development against the company behavioral framework. This will include conducting appraisals.

    Shall communicate with other departments around the business appropriately.

    Shall be assigned different tasks as necessary and depending on business needs

    Qualifications:

    With or Without BPO experience

    College graduate

    Fresh Graduates are welcome to apply

    Can communicate in English and Filipino

    Strong familiarity with the internet and MS Office applications

    Willing to work on shifting schedules including weekends and holidays

  • Requirements

  • Minimum education level: Senior high school
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Pasay, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply