Offer description

WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH

• Great working environment with a tight-knit team

• Health card & life insurance coverage

• 100% paid training

• Temporary hybrid work setup (equipment provided)

• Fixed working schedule

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

ESSENTIAL JOB FUNCTIONS

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.

• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.

• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

• Coordinate with several branches and departments to resolve customer concerns and/or requests.

• Ensure pending concerns are attended to in a timely manner and escalate as needed.

SKILLS & QUALIFICATIONS

• Must have undergone at least 2nd year of college level.

• Must have at least 6 months experience in customer service.

• Basic knowledge in using Microsoft Word and Excel.

• Good communication skills, both written and oral for both English and Filipino.

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Transec BPO Solutions, Inc.

Transec is a business process outsourcing provider in Manila, Philippines focused in meeting the requirements of small to medium businesses by combining decades of experience and expertise to become a seamless extension of your organization. Started by industry professionals in 2010, our company has stayed true to its core mission of bringing high value call center and BPO services to our clients. Our work integrity, strong support and desire to meet the highest standards makes us a dynamic part...

Transec is a business process outsourcing provider in Manila, Philippines focused in meeting the requirements of small to medium businesses by combining decades of experience and expertise to become a seamless extension of your organization. Started by industry professionals in 2010, our company has stayed true to its core mission of bringing high value call center and BPO services to our clients. Our work integrity, strong support and desire to meet the highest standards makes us a dynamic partner of choice.

At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork.

Situated in a financial and central business district of Manila, Philippines enables us to access a vast pool of talented professionals with high relevance to your needs. Late in 2014, we made a key decision transferring to a better state-of-the-art contact center facility to further provide high level of security and reliability to our clients.

Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.