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Customer Service Representative - Night Shift

Night Shift

Pampanga, Central Luzon ·  More than 30 days

Beepo, Inc.

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99 reviews
  • Description

  • Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

    Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

    You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Duties and Responsibilities:

    • Handle incoming customer inquiries or concerns, provide appropriate solutions within the acceptable time frame

    • Identify and assess customers’ needs to achieve satisfaction

    • Provide accurate, valid and complete information

    • Manage and update records of customer interactions in provided trackers or system

    • Follow communication procedures, guidelines and policies

    • Escalate concerns or issues, if needed

    • Take the extra mile to engage customers

    Qualifications and Experience:

    • More than 1 year of experience in Customer Service

    • Experience in phone and chat support

    • Email management skills

    • Zendesk CRM experience

    • Excellent communication skills both verbal and written

    • A customer champion

    • Excellent problem solving skills

    • Ability to adapt to new tools and software

    • Amenable to work on a US shift

    • Ideally with a neutral accent (American/US Accent is highly regarded)

    • Shipstation CRM would be nice to have

    • Ecommerce experience would be an advantage

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply