Offer description

The Customer Service Representative will be responsible for providing exceptional customer service to clients of a travel account. This includes answering inquiries, addressing complaints, booking reservations, and resolving issues related to travel arrangements. The representative will also be responsible for maintaining accurate records of customer interactions, as well as providing feedback to management on customer needs and trends.

Duties and Responsibilities:

Handle inbound calls, emails, and chat messages from customers in a professional and courteous manner
Provide accurate and timely information to customers regarding travel destinations, pricing, and availability
Book travel reservations, including flights, hotels, rental cars, and activities, using various booking systems
Resolve customer complaints and issues related to travel arrangements, including cancellations, refunds, and rescheduling
Ensure customer satisfaction by following up with customers after resolution of their issues
Maintain accurate records of customer interactions in a customer relationship management (CRM) system
Provide feedback to management on customer needs, trends, and areas for improvement
Attend training sessions and team meetings to stay up-to-date on products, services, and procedures
Achieve performance targets set by the management team

Qualifications:

at least 1-3 years Sabre/Amadeus GDS experience
at least HS grad
Good to Excellent English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM

Requirements

• Minimum education level: Senior high school
• 1 year of experience
• Language(s): English
• Knowledge: Customer service, Customer Support

4 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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