Customer Service Representative

preferably with FreshDesk experience

₱ 20,000.00 monthly ·  Pampanga, Central Luzon ·  25 May (updated)

Cloudstaff

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109 reviews

    Description



  • Job description:

    - Handling and managing large amounts of emails.

    - Maintaining a positive, empathetic and professional attitude toward customers at all times.

    - Responding promptly to customer inquiries.

    - Communicating with customers through various channels.

    - Acknowledging and resolving customer complaints.

    - Knowing our products inside and out so that you can answer questions.

    - Processing orders, forms, applications, and requests.

    - Keeping records of customer interactions, transactions, comments and complaints.

    - Communicating and coordinating with colleagues as necessary.

    - Providing feedback on the efficiency of the customer service process.

    - Ensure customer satisfaction and provide professional customer support.

    Tools:

    - FreshDesk

    - *Django

    Work schedule: Morning (7am to 4pm)

    Work location: Pampanga

  • Requirements

  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Work type

    Permanent contract

  • Salary

    ₱ 20,000.00 monthly

  • Apply