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Customer Service Representative - Premium Airline Account

Premium Airline Account

₱ 36,000.00 monthly ·  Pasig, National Capital Region ·  16 February (updated)

NeksJob Philippines

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  • Description

  • Due to the lockdown related to the COVID19 pandemic, all interviews are being processed virtually/over the phone.

    Qualifications

    -Completed at least 2 years in college

    -1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account

    -Preferably with GDS (Global Distribution System) experience

    · Amadeus GDS

    · Sabre GDS

    · Galileo GDS

    · Worldspan GDS

    · Apollo GDS

    · Abacus GDS

    · Pegasus GDS

    -Strong analytical skills to identify cause of problems & recommend solutions

    -Strong verbal and written English communication skills

    -Amenable to work in rotating shifts

    -Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City"

    Job Description

    - Provide high-quality customer service to the customer, and ensure smooth flow of inquiries and complaints via call, email or chat.

    - Ensure all responses to customers and clients are given with sincerity and compassion.

    - Ensure that all customer inquiries are rightfully attended to on a timely basis

    - Resolve queries of the customer by encoding the standard replies through e-mail within the assigned turnaround time.

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  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Customer Service Representative

  • Pasig, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Temporary contract

  • Work type

    Full Time

  • Salary

    ₱ 36,000.00 monthly

  • Apply