Customer Service Representative / Radio Satellite - t57

Offer description

As a Customer Service Representative for a Radio Satellite Account, you will be responsible for providing exceptional customer service to customers who have subscribed to satellite radio services. Your main responsibility will be to answer customer inquiries, resolve issues, and provide technical support.

Key Responsibilities:

Answering customer inquiries and resolving issues via phone, email, or chat.
Providing technical support to customers regarding their satellite radio service.
Identifying and escalating complex customer issues to higher-level support.
Communicating with customers in a professional and courteous manner.
Maintaining accurate and complete customer records and tracking systems.
Providing product information to customers as needed.
Assisting customers with billing and payment-related inquiries.
Meeting or exceeding performance metrics, including call handling time and customer satisfaction ratings.
Staying up-to-date with new product offerings and features.

Qualifications:

With at least 6 months CCE
Good to Excellent communication skills
Amenable to work on site

Perks:

A competitive salary package
Exciting performance bonuses
Generous referral incentives
With HMO
An inspiring and fun work environment with endless career advancement opportunities

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Customer Support

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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