BestJobs - Jobs - Customer Service Representative - Taytay


  • Be a part of something new and exciting in Taytay, Rizal!

    The Role:

    - Provide outstanding customer service and support by resolving telephone inquiries from customers
    - Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
    - Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
    - Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
    - Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
    - Responsible for best-demonstrated practices for productivity enhancements
    - Other duties as assigned

    What we’re looking for:

    - Outstanding spoken English skills are a critical requirement of the role
    - Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
    - Consistently demonstrates the ability to meet or exceed individual goals and objectives
    - Fresh graduates are welcome to apply!
    - General PC knowledge
    - Flexibility to work overtime based on the business need of the department
    - Candidate must possess at least a High School Diploma, any field Willing to work at Taytay, Rizal location at (Click "Apply now" to see the address)
    Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays

    - Perks of working at Quantrics as a Call Centre Agent:

    - Competitive salary and benefits package
    - Performance Based incentives and contests HMO coverage (medical & dental benefits)
    - Paid vacation and sick leaves
    - Education Assistance Abundant Growth and Development Opportunities Perks (subsidized meals) - Personal Empowerment, Career Development and Global Exposure Opportunity to represent an iconic

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Rizal, Calabarzon

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply