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Customer Service Representative - With 2 years of related experience

With 2 years of related experience

Pampanga, Central Luzon ·  More than 30 days

Shore 360

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26 reviews
  • Description





  • Roles and Responsibilities

    - Providing first-level query responses to customers

    - Booking deliveries into the freight management system

    - Ensuring queue length and call wait times are kept to a minimum

    - Managing large amounts of inbound and outbound calls in a timely manner

    - Build sustainable relationships and engage customers by taking the extra mile

    - Using online systems to access data and answer inquiries

    - Logging notes on all issues/inquiries against the relevant job

    - Investigating, resolving, or escalating all driver queries in a timely fashion

    A Successful Candidate must have

    - Strong customer service focus

    - Excellent written and spoken English

    - Excellent telephone manner

    - Proficient computer skills

    - Confidence in taking calls from outside of the Philippines

    - Effective communication skills, including the ability to effectively communicate to individuals and groups

    - Ability to work without supervision

    - Ability to deal with busy, high-pressure situations

    - Ability to work cooperatively and effectively within the team and the organisation

    - A personal presentation that reflects a professional image and the values of the organisation

    ShoreXtra Perks

    - Free barista-style coffee

    - Free parking and jeepney services

    - Highly engaged team

    - Unlimited potential for growth

    - Challenging role

    - Fun and family-oriented working environment



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Representative

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply