Offer description

About the Role

We are currently seeking a full-time customer service representative/in-house proofreader to join our team. ProofreadingPal offers a relaxed office atmosphere with a small group of co-workers who enjoy working together to put forth the best service for our clients.

This position requires that you work with our team from our satellite office in Clark, Philippines. This role is for an ambitious individual with both strong customer service skills and excellent writing skills. We are an ideal fit for those looking to break into the proofreading and editing industry!

In addition to providing high-quality proofreading and editing services, our in-house representatives work with customers using email-based communication as well as live chat and phone interactions. You will become a customer service hero and learn some of the best customer service practices and procedures! ProofreadingPal prides itself on delivering above and beyond customer service and cares about its customers and employees.

Roles and Responsibilities

- Work regular shifts from 9:30 p.m.–6:30 a.m. CT on a weekly schedule

- Proofread and edit various documents available to you on our job board

- Help with proofreading and editing rush documents in need of immediate attention

- Focus on improving your skills as a proofreader and editor

- Efficiently and accurately monitor email-based communication with clients and staff

- Respond to client queries via live chats

- Respond to client queries via phone

- Balance various client/staff questions and issues, and handle them according to company guidelines

- Complete a daily task list while balancing assigned office duties

- Follow a manual to provide an exceptional customer service experience for clients and staff

- Work with a small team of customer service agents in a steadily growing company

- Focus on working collaboratively to grow and learn together as a team

Minimum Qualifications

- College/University degree or related experience in proofreading and/or writing preferred

A Successful Candidate Must Have

- Previous customer service experience

- Working knowledge of various programs and document types (Microsoft Word, Microsoft Outlook, Adobe PDF, etc.)

- Excellent reading, writing, and communication skills

- Strong multitasking skills

- Confidence to work independently with minimal supervision following training

- Desire and willingness to expand your skills/responsibilities in order to grow with the company

- Ability to think outside the box and think on your feet in high-pressure situations

- Initiative to make suggestions to improve processes and ensure an excellent client experience

ShoreXtra Perks

- Free barista-style coffee

- Free parking and jeepney services

- Highly engaged team

- Unlimited potential for growth

- Challenging role

- Fun and family-oriented working environment

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you ne...

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in – your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.