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Customer Service Representative - Work From Home

Work From Home

Quezon City, National Capital Region ·  15 January

  • Description

  • Our company is looking for Customer Service Representative who will join our team in the Philippines (temporary work from home setting and will transition to office-based setting). The successful candidate MUST be detail oriented, self-motivated and highly organized.

    Specifically, the Customer Service Representative will manage and coordinate translators and interpreters, and client’s language service requests, ensuring that all requests are completed in a cost-effective manner. The ideal candidate MUST have excellent communication and organization skills with the ability to build rapport quickly with clients and interpreters. Lastly, the candidate MUST have experience working in a busy environment and meeting strict deadlines.

    Key Responsibilities include:

    Maintain a positive, empathetic and professional attitude toward customers at all times.

    Respond promptly to customer inquiries.

    Communicate with customers through various channels.

    Maintain and monitor project plans and project schedules.

    Ensure project deadlines are met.

    Determine project change.

    Provide administrative support as needed.

    Undertake project tasks as required.

    Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.

    Assess project risks and issues, and provide solutions where applicable.

    Process orders, forms, applications, and requests.

    Communicate and coordinate with colleagues as necessary.

    Required Education, Skills, and Qualifications

    Bachelor's degree in any field of study

    Two years of experience in related field

    Exceptional verbal, written and presentation skills

    Ability to work effectively both independently and as part of a team

    Experience using computers for a variety of tasks

    Competency in Microsoft applications including Word, Excel, and Outlook

    Knowledge in file management, transcription, and other administrative procedures

    Ability to work on tight deadlines

    Fast and reliable internet connection (preferably 15-20 mbps)

    With conducive working environment

    If interested, please send your resume and cover letter with your expected salary to ****

    Thank you.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Quezon City, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply