BestJobs - Jobs - Customer Service Representatives

    Description


  • Are you ready to change the future? You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

    Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.

    SunPower is committed to the success of our company, our employees and the communities around the world that need us most. We support our employees’ commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world. As a company, we operate with the highest sustainability standards.

    In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    Receive customers’ requests by telephone or email or chat, analyzes requests, provides information or ascertain who can best provide information and routes request to proper person. Handle incoming and outbound calls, email response and documentation in Salesforce.
    Required to work in one or multiple queues/skill sets over various customer contact channels.
    Responsible for improving customer retention through programs and service provided to the customer. Make recommendations according to customer’s needs on products, services, and other related needs.
    Contributes to team effort by accomplishing related results as needed but not limited to product or service reports by collecting and analyzing customer information.

    JOB REQUIREMENTS

    Education and Relevant Experience

    Must possess at least a Bachelor's/College Degree in any field
    At least 2 years call center experience in a customer service account
    Experience in customer support for North American customer
    Job Specific Skills

    Exceptional oral and written communication skills
    Proficient in MS applications: Outlook, Word, Excel, etc.
    Time management, organizational skills and keen attention to detail
    Strong prioritization and multitasking skills; resourceful
    Strong analytical and problem-solving skills; process oriented
    Experience in effectively managing complex accounts and resolving customer inquiries
    Adaptable to changes in project scope, and a fast-paced work environment
    Ability to work well across department, strong interpersonal skills, ability to think independently and follow-through effectively
    Others

    Energetic, smart and assertive, delightful to speak with
    Quick learner and can work with minimal supervision
    Proactive with a positive can-do attitude, willing to go the extra mile
    Customer-oriented, passionate, competitive and highly-motivated
    Goal and Results oriented
    Willing to work nightshift, weekends and US/PH holidays
    Willing to do Saturday/weekend shifts
    Willing to have week day offs
    Willing to work in Sta. Rosa, Laguna

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representatives

  • Laguna, Calabarzon

  • Company

    SunPower ROHQ
  • Work type

    Permanent contract

  • Apply