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  • Description

  • - Manage employee inquiries that come in via calls, chats or emails

    - Take customer calls and provide accurate, satisfactory answers to their queries and concerns

    - De-escalate situations involving dissatisfied customers, offering patient assistance and support

    - Call clients and customers to inform them about the company's new products, services and policies

    - Guide callers through troubleshooting, navigating the company site or using the products or services

    - Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

    - Collaborate with other call center professionals to improve customer service

    - Help to train new employees and inform them about the company's customer management policies


    At least 2 years in college with 1 year CSR experience or, College Graduate, no experience needed

    Willing to work in Alabang site

    Can start ASAP

    Salary is 18,000-20,000 plus non-taxable allowances.

  • Requirements

  • Minimum education level: Vocational
  • Language(s): English
  • Knowledge: Customer service, Customer Support
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representatives

  • Muntinlupa, National Capital Region

  • Company

    Quess (Philippines) Corp
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 22,000.00 monthly

  • Apply