Offer description

This position is responsible for attending to service and sales inquiries, export and import bookings, and other related tasks that includes but not limited to processing of necessary documents, Bills of Lading, etc. The tasks include but are not limited to the following:

• Receives booking registration timely and accurately.

• Attends to telephone calls/inquiries on all service, freight rates, closing time and vessel’s

schedules.

• Registers bookings. Allocate booking number per booking and check availability of schedule.

• Send a rate request to principal if they don't have an existing rate or file rate.

• Make a booking to feeder operator for specific feeder vessel. Input all bookings in the system.

• Checks accuracy of the shipping instructions, eg. cargo description, weight, port of discharge, terms of payment, place of delivery, etc.

Customer Service must have sales ability and knowledge of the service they sell. Promptly respond to telephone, and email inquiries from customers and other interested clients.

Sales associates will also do calls to prospective clients, attempting to sell company’s service, to arrange appointments with the prospect clients and the sales representative. The sales representative will work with the other members of the team to grow existing customers, create new customers and meet monthly budget at the appropriate gross margin while increasing customer satisfaction.

CS/Sales employees must develop a functional understanding of all the trade’s services, which is essential to market and sell the product. This encompasses a familiarity with the business, it’s services and all its features and benefits. This will be discussed with the employee, and the business will be explained in more detail and training will be provided.

Requirements

• Minimum education level: Bachelor´s Degree
• 3 years of experience
• Availability to travel: Yes
• Availability of change of residence: No

Yesterday

About Reeracoen Philippines, Inc

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