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Customer Service Specialist for a Logistics Firm in the US (Home Based Full Time)

Manila, National Capital Region ·  28 February (updated)

Virtual Coworker

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13 reviews
  • Description

  • Key Duties and Responsibilities:

    The Customer Service Specialist must exhibit excellent customer service skills and strong attention to detail. This position will handle a range of customer service requests and activities during the US weekend hours where volume can vary. The ideal candidate must be extremely attentive and responsive to customers and carriers, and proactive in identifying and resolving issues. The Customer Service Specialist will also be responsible for managing some back-office activities.

    • Tracking & tracing customer shipments

    - Using phone, email and GPS software to track shipment location and update system & customer.

    • Booking & scheduling shipments

    - Upholding the Company's "2-minute rule" which is responding to customer inquiries within 2 minutes of receiving.

    - Providing quotes for shipments to customers.

    - Booking carriers to transport customer shipments and scheduling pickups and deliveries.

    - Onboarding new carrier vendors as needed.

    • Customer service request monitoring

    - Monitoring shared customer service emails, responding in a timely manner, handling/resolving requests or directing to the appropriate party.

    • Back-office support

    - Assisting with customer/vendor invoice audit, invoice processing, billing, document upload and other tasks as assigned.

    Must Haves:

    • At least 5 years work experience in customer service or relevant role

    • Fluent in English and grammar with demonstrated strong written and oral communication

    • Strong attention to detail, sense of urgency and responsiveness is critical.

    • Excellent time management and prioritization skills.

    • Ability to work independently with little oversight.

    • Well-organized.

    Nice to Haves:

    • Experience with Salesforce.

    • Experience in the US transportation, trucking, & logistics sector.

    • Proficiency in multiple languages.

    • College degree.

    Home Office Requirements:

    Please only apply for this role if you have the following home office requirements:

    • Perfectly working headset and webcam

    • Stable internet connection of at least 5 MBPS

    • Up to date computer system with a minimum of Windows 8 or Mac OS X

    • Quiet room with no distractions or background noises

    • A backup plan if the power goes out or if your internet connection becomes unstable during your shift

    Only applicants meeting the strict criteria above will be contacted.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Knowledge: Customer service
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Specialist for a Logistics Firm in the US (Home Based Full Time)

  • Manila, National Capital Region

  • Company

    Virtual Coworker
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Apply