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Customer Service Specialist

Pampanga, Central Luzon ·  Yesterday (updated)

MVP Asia Pacific, Inc.

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43 reviews
  • Description

  • MVP Asia Pacific is looking for a Customer Service Specialist for one of our clients. Our client is an established Australian FinTech Company that specializes in building accounting integrations to automate data entry by syncing data from the Point of Sale Systems to the Accounting packages Xero, QuickBooks and MYOB.

    Responsibilities include but not limited to:

    • Monitoring and managing support requests via chat, phone, service desk.

    • Hosting remote sessions which cover demo walkthrough presentations with global clients.

    • Monitoring and managing new integrations queue.

    • Monitoring and managing integration errors and data sync.

    • Plan and manage daily integration-related tasks (ex. Synchronizations).

    • Tracking issue resolutions through the service desk.

    • Report to the Customer Success Manager (CSM) about daily activities.

    Key Requirements:

    • Strong and Effective English Communicator (both verbal and written)

    • Preferably with a BPO experience and some exposure in communicating with global clients

    • Must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent

    • Experience and Knowledge in Xero, QuickBooks or MYOB accounting packages, an advantage

    • Proactive, Results-driven with excellent time management and prioritization skills

    • Tech-savvy, able to explain technical details and requirements to a non-technical audience.

    • Natural customer relationship builder with integrity, reliability and maturity.

    • Critical thinking and problem-solving skills.

    Don’t miss this exciting opportunity with MVP Asia Pacific Inc., one of the fastest-growing BPO companies in Clark, Pampanga. Apply now!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Specialist

  • Pampanga, Central Luzon

  • Company

    MVP Asia Pacific, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply