Description



  • Description

    To make solid independent decisions regarding management of customer orders that make good, ethical business sense for Emerson and meet customer satisfaction goals. To ensure that orders are accurately and diligently entered and audited into the system, without compromising the turnaround time. To ensure that relevant documents are complete before transferring to the Order Administration – Execution team.

    Responsibilities

    Order Management

    Perform daily checks on new and backlog sales orders using tools and reports

    Detect sales order errors using tools and reports and inform order management representatives

    Perform immediate corrections on Sales order as indicated in matrix of tasks

    Check and extracts customer-specific information from business systems

    Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group

    Submits Request for Model Setups

    Enters Data/Order/Items into Business System

    Saves/Uploads/Archives Communication Records (Filenet, Shared Folders, SharePoint and other tools)

    Requirements

    Bachelor's Degree holder in any course

    Basic MS Office Application – MS Outlook, Word, and Excel

    Detail-oriented

    Accuracy and Precision

    Above average English communication skills

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Specialist

  • Quezon City, National Capital Region

  • Company

    Emerson
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply