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Customer Service Supervisor

Parañaque, National Capital Region ·  7 May (updated)

Aspac International, Inc.

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28 reviews
  • Description

  • • Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Marketing or equivalent with 3 years’ experience in Sales or Customer Service

    • Handles rates and service inquiries

    • Reviews and updates rate sheets / rates amendment

    • Handles and coordinates billing disputes, overdue billing invoices or pending receivables

    • Handles customer complaints and service irregularities

    • Supervises the day to day activities of the customer service reps

    • Handles and monitors progress of the training/orientation of newly hired customer service representative

    • Assists with the more specialized and difficult work activities of a customer service representative

    • Reviews and recommends improvement or enhancement of customer service procedures, guidelines, etc.

    • Initiates and collaborates with other departments to ensure proper handling of special project, new accounts, new client requirements

    Must have the following required critical skills:

    • Effective in oral and written communication skills

    • Effective in people handling

    • Strong organizational and problem-solving skills

    • Ability to perform under pressure and stressful condition

    • Ability to analyze and anticipate situation and recognize alternatives

    • Self-motivated, result-oriented, detail-oriented

    • Professional demeanor and attitude

    • Strong interpersonal skills and leadership skills

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English ,Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Customer Service Supervisor

  • Parañaque, National Capital Region

  • Company

    Aspac International, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply