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Customer Service Team Lead

₱ 50,000.00 monthly ·  Taguig, National Capital Region ·  17 hours ago (updated)

ASCENT PRO

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  • Description

  • The position of CS Team Lead acts as a member of the leadership team within the Customer Service Department and effectively supports the Customer Service Supervisor through coaching, problem solving and process improvement.

    RESPONSIBILITIES:

    • Supervise and support Order Intake Team in day-to-day operations

    • Responsible for recognizing and suggesting methods to improve area operations, efficiency and service to both internal and external customers

    • Provide productivity feedback and coaching on a regular basis to each team member

    • Investigate issues and recommend solutions to management as necessary regarding order problems, customer issues or any area of concern

    • Create, update and implement job related SOPs

    • Provide support for team representatives in problem solving and general information

    • Act as support and backup for Assistant Manager (API)

    • Represent department as needed at meetings

    • Provide direction for Training and Skill Development plans for all employees in department

    • Communicate proactively with internal and external customers in a professional, positive and courteous manner

    • Work with Customer Service Support Supervisor to ensure that accurate customer information is maintained in SAP

    • Stay current with any account changes in contact information, inventory requirements, order requirements, etc.

    • Execute applicable Quality System processes and monitor the accuracy of service provided

    • Keep Support Supervisor and Assistant Manager (API) informed of all changes, issues and potential concerns of customer accounts

    • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service

    • Support Sarbanes Oxley (SOX) compliance

    • Other duties as assigned
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Customer Service Team Lead

  • Taguig, National Capital Region

  • Company

    ASCENT PRO
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 50,000.00 monthly

  • Apply