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Customer Service Team Lead

Taguig, National Capital Region ·  2 days ago (updated)

ASCENT PRO

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  • Description

  • Position: Customer Service Team Lead

    Location: BGC, Taguig

    Work Set Up: Onsite

    Salary : 70K

    Preferably German Speaking

    BASIC QUALIFICATIONS | EDUCATION:

    • Must possess at least College/Bachelor’s Degree

    • Must have a customer service background, preferably in the healthcare industry

    • 1-2 years supervisory experience in a customer service environment a plus

    • SAP or other ERP system experience a plus

    • Must be amenable to speak GERMAN language (with certification)

    PREFERRED QUALIFICATIONS:

    • Must be proficient in MS Word, Excel and Outlook – intermediate to advance skill level

    • Must have good keyboarding and typing skills

    • Must have excellent interpersonal skills

    • Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

    • Must be able to effectively collaborate with others

    • Must be able to work independently and on a team

    • Must be able to work effectively in a fast-paced environment with shifting priorities

    •Must have excellent verbal and written skills

    RESPONSIBILITIES:

    • Supervise and support Order Intake Team in day-to-day operations

    • Responsible for recognizing and suggesting methods to improve area operations, efficiency and service to both internal and external customers

    • Provide productivity feedback and coaching on a regular basis to each team member

    • Investigate issues and recommend solutions to management as necessary regarding order problems, customer issues or any area of concern

    • Create, update and implement job related SOPs

    • Provide support for team representatives in problem solving and general information

    • Act as support and backup for Assistant Manager (API)

    • Represent department as needed at meetings

    • Provide direction for Training and Skill Development plans for all employees in department

    • Communicate proactively with internal and external customers in a professional, positive and courteous manner

    • Work with Customer Service Support Supervisor to ensure that accurate customer information is maintained in SAP

    • Stay current with any account changes in contact information, inventory requirements, order requirements, etc.

    • Execute applicable Quality System processes and monitor the accuracy of service provided

    • Keep Support Supervisor and Assistant Manager (API) informed of all changes, issues and potential concerns of customer accounts

    • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service

    • Support Sarbanes Oxley (SOX) compliance

    •Other duties as assigned

    Kindly send your updated CV
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Customer Service Team Lead

  • Taguig, National Capital Region

  • Company

    ASCENT PRO
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply