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Customer Service Trainer

Pampanga, Central Luzon ·  18 hours ago (updated)

Cloudstaff

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283 reviews
  • Description



  • JR-3476 Customer Service Trainer

    Are you up for an exciting role in a rapidly-growing company that provides effective solutions to hundreds of clients across the globe? You’re exactly the one we’re searching for!

    Why will you love working with Cloudstaff?

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

    Job Description

    Collecting relevant information and setting goals accordingly. Identifying trainee’s needs and making attainable targets. Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments. Endorsing the latest learning systems. Preparing relevant computer applications and handing outs of the course. Developing Performance Evaluation Performa to provide feedback and submitting the same to the Training Supervisor. Arranging training resources and material with other helping tools. Documenting and maintaining a record of data of the Customer Service Representatives under training.

    You will be working the temporary work-from-home setup at our Angeles City site.

    Qualifications

    -Extensive experience as a BPO trainer for Customer Service

    -3 years exp as a CSR Trainer

    -Experience in managing a large team

    Perks and Benefits

    -Great pay

    -Fun and generous parties, both virtual and actual

    -Relaxation and recreational facilities

    -Overflowing quarterly goodies

    Further your career with Cloudstaff.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Service Trainer

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply