Offer description

Requirements:

• at least 3 to 5 years of experience as a customer support trainer with 1 year of experience in customer service management.

• Experience in implementing, building, and maintaining effective training programs

• Microsoft Office, Instructional Designs and LMS experience is a plus but not required

• A Graduate of Bachelors Degree of any related course

Responsibilities:

• Manage all training programs for our 2 customer service teams. Adapting the training services to focus on current biggest areas of operational improvement

• Implement and oversee the success of the training programs from start to finish

• Constantly developing and holding continual development training programs for the growing teams

• Track the success rate of the training programs. Understanding the biggest points of failure, and key success drivers

• Support the development of processes, systems, and tools for the success of the team members post-training. Give critical feedback and even help build when applicable

• Provide expertise in successful CS team structure, organization, and communication that helps improve the entire output of the team

Requirements

• Minimum education level: Bachelor´s Degree
• 3 years of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Global Headstart Specialist, Inc.

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understa...

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients’ HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. To ensure this we customize our qualification processes to fit the client’s specific needs, determined to uphold confidentiality and professionalism. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia. ​
In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.