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Customer Service/Teller - to be assigned in Tuguegarao

to be assigned in Tuguegarao

Cagayan, Cagayan Valley ·  10 August

  • Description



  • JOB DESCRIPTION: CUSTOMER SERVICE/TELLER

    • Manage large amounts of incoming calls and actual customer inquiries.

    • Generate sales leads

    • Identify and assess customers’ needs to achieve satisfaction

    • Build sustainable relationships and trust with customer accounts through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Meet personal/customer service team sales targets and business quotas

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    • Keep records of customer interactions, process customer accounts and file documents

    • Follow communication procedures, guidelines and policies

    • Take the extra mile to engage customers

    REQUIREMENTS

    • Proven customer support experience or experience as a Client Service Representative

    • Track record of over-achieving quota

    • Strong phone contact handling skills and active listening

    • Familiarity with CRM systems and practices

    • Customer orientation and ability to adapt/respond to different types of characters

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively

    • College degree / Panwshop and bank experience is necessary for this position

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English ,Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Customer Service/Teller

  • Cagayan, Cagayan Valley

  • Company

    Golden Dale
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply