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iboss Asia

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18 reviews

Customer Success Associate

Pampanga, Central Luzon ·  26 November (updated)

  • Description





  • TASKS AND FUNCTIONS:

    • Responsible for existing account management and client’s communications and conflict resolution;

    • Discovering the client’s business needs and proposing appropriate solutions;

    • Tracks and coordinates all activities occurring for each account;

    • Coordinating client meetings/webinars;

    • Retaining existing customers;

    • Negotiating and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline;

    • Entering all required data for sales onto Salesforce;

    • Creating quotes and sending out to customers following a sale;

    • Updating Salesforce and inputting information on customers;

    • Following up with past customers and cross-selling products; and

    • Providing assistance to other members of the account management team.



    REQUIRED SKILLS:

    • Excellent English communication skills through emails

    • Organizational and time-management skills

    • Confident and can clarify concerns if needed

    • Reliable and professional

    • Knowledgeable in using Office applications such as Microsoft Office or Google Applications



    QUALIFICATIONS:

    • Must have at least 2-year work experience dealing with International Clients;

    • Must be willing to work Night Shift Schedules





  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Success Associate

  • Pampanga, Central Luzon

  • Company

    iboss Asia
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply