Offer description

The Customer Success Officer responsibility includes executing of all CSX functions, development of customer relationships that promote retention and loyalty, to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Their primary goal is to ensure client’s satisfaction in product utilization, support, and account management activities.

Essential Tasks and Responsibilities:

• Creates business relationship with the client that promotes trust and partnership.

• Provides account management that promotes renewal retention and loyalty.

• Helps in developing, preparing and nurturing customers for advocacy. Educate the customers on new features and services.

• Helps to strategically incorporate customer feedback to the Management, advocating internally on behalf of your client’s needs.

• Serve as the escalation point for customer issues.

• Work closely with the training team to educate the client and create success stories with our solution.

• Work closely with the sales team to drive renewals and expansions.

• Ensure CSX plan and activities are aligned with the company mission and business objectives

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Network Manager

NetworkManager is the Official Philippine Distributor of Kaseya – the most advanced Systems Automation Software with over 17,000 clients globally, 8000+ of which are Managed Service Providers. Specializing in the software development of Kaseya-based applications, we aim to provide breakthrough solutions which redefine IT management.

We lead in providing IT Solutions for a variety of clients seeking automation for highly improved efficiency and productivity. Focused on our three distin...

NetworkManager is the Official Philippine Distributor of Kaseya – the most advanced Systems Automation Software with over 17,000 clients globally, 8000+ of which are Managed Service Providers. Specializing in the software development of Kaseya-based applications, we aim to provide breakthrough solutions which redefine IT management.

We lead in providing IT Solutions for a variety of clients seeking automation for highly improved efficiency and productivity. Focused on our three distinct competitive advantages – Automation, Integration and Consultancy, we assist in allowing our clients to cut their IT operating costs by as much as 70%.

VISION
To be the leading IT Automation Provider in the Philippines

MISSION
To provide and deliver automated systems and solutions effectively and reliably to a variety of clients, resulting to a reduction in their IT operating costs, improved efficiency and increased productivity.

CORE VALUES
We are a SHARP team composed of Systematic, Highly Positive, Accountable, Reliable, and Prompt Leaders