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Customer Support Agent Global Streaming Service

Greater Lagro, National Capital Region ·  More than 30 days

  • Description



  • ModSquad has partnered with a famous global streaming service, and we are planning for upcoming projects in the months to follow. We are looking for high achievers who pride themselves on the quality of their efforts, and who thrive in fast-paced environments.

    At the top of their industry, the client has the largest online community for film and video which means only taking the best of the best!

    Paid orientation (40 hours per week) will be conducted for qualified applicants during the initial period of 4 weeks.

    All project details will be explained during the interview.

    Availability:

    Must be able to commit to a minimum of 25 hours per week

    Commitment:

    At least 90 days

    ***PRO TIP 1*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

    ***PRO TIP 2*** Please make sure that your resume reflects the required experience.

    What You’d Be Doing:

    Answering customer service questions primarily via email with the possibility of adding phone and chat support in the future.

    Identifying recurring customer issues, helping to solve them, and escalating them to others for review.

    Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.

    Being thorough in both research and critical thinking to fully address customer questions.

    What Are We Looking For:

    Has excellent written and verbal English communication skills

    Willing to work on night shifts

    Willing to work on weekends and holidays

    Has a PC with Windows 8+ or higher or Mac with OS 10 or higher (no Chromebook)

    Has a reliable internet connection

    Has a quiet work space

    Is able to troubleshoot/research issues

    Has accurate typing skills (60+ wpm)

    Is very empathetic and always able to put themselves in the customer’s shoes

    Pays excellent attention to detail and has an ability to recognize patterns

    Understands and follows workflows

    Is able to multitask in multiple windows and programs

    Is able to commit to a minimum of 25 hours per week

    What To Expect:

    A work culture that encourages the drive to succeed and improve

    Open-door policy for feedback and suggestions

    Detailed Orientation to prepare you for a challenging project

    ***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

    Who is ModSquad?

    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

  • Requirements

  • Minimum education level: Junior High School
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Support Agent Global Streaming Service

  • Greater Lagro, National Capital Region

  • Company

    Modsquad
  • Type of contract

    Freelance

  • Work type

    Full Time

  • Apply